Who we are
At StartScale, we are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.
1. Data Controller
The data controller responsible for your personal data is:
StartScale
Email: support@startscale.com
Phone: [Insert number]
Address: [Insert address, if applicable]
2. What Personal Data We Collect
We may collect and process the following categories of data:
- Identity Data: Full name, email address, phone number
- Account Data: Username, password (encrypted)
- Payment Data: Limited billing details via secure third-party processors
- Usage Data: IP address, browser type, pages visited, session duration
- Communication Data: Feedback, messages, survey responses
We do not collect special categories of personal data (e.g., health, race, political opinions).
3. Legal Basis for Processing
We process your data based on the following legal grounds:
- Contract performance (e.g., access to courses, user account)
- Consent (e.g., newsletter subscription)
- Legal obligation (e.g., tax and accounting compliance)
- Legitimate interests (e.g., service improvement, security monitoring)
You may withdraw your consent at any time.
4. How We Use Your Data
We use your personal data to:
- Provide and manage your access to our platform
- Process payments and course registrations
- Communicate updates, promotions, and support (if opted in)
- Monitor usage and improve our services
- Comply with legal obligations
5. Data Sharing and Transfers
We do not sell your data. We may share your data with:
- Trusted third parties (e.g., hosting providers, payment processors) under data processing agreements
- Legal authorities, if required by law
If data is transferred outside the EU, we ensure it is protected by appropriate safeguards (e.g., Standard Contractual Clauses).
6. Data Retention
We retain your data only as long as necessary for the purposes outlined:
- Account-related data: until your account is deleted
- Financial records: up to 7 years (per legal obligations)
- Marketing data: until you unsubscribe or withdraw consent
7. Your Rights Under GDPR
You have the right to:
- Access your data (Art. 15)
- Rectify incorrect data (Art. 16)
- Request deletion (“right to be forgotten”) (Art. 17)
- Restrict processing (Art. 18)
- Object to processing (Art. 21)
- Data portability (Art. 20)
- File a complaint with your local Data Protection Authority (DPA)
To exercise your rights, contact us at: support@startscale.com
8. Cookies and Tracking
Our website uses cookies and similar technologies. You will be prompted to consent when you first visit. You can manage your preferences at any time in your browser or via our cookie settings panel.
For more details, see our Cookie Policy [link].
9. Changes to This Policy
We may update this Privacy Policy to reflect legal or operational changes. You will be notified of significant updates. The latest version will always be available on this page.